Skip to Store Area:

Shipping Policies

 

When will my order be shipped?
We strive to have items shipped within 48 hours (or by Monday if the order is placed during the weekend).
 
If an item is not in stock, we will notify you when we receive the order to see how you would like to proceed. Some items such as customized equipment may require more lead time (e.g. 2-4 weeks).


How long will it take to arrive?
Although shipping times vary based on final destination, most packages shipped across Canada will arrive within 7-10 business days.
Orders within Ontario will typically ship in 3 to 5 business days.  
 
Orders from the United States generally ship in 7 to 14 business days and are handled by the US Postal Service once they have left Canada.
 
Our shipments are generally handled by Canada Post/USPS but we can arrange for expedited shipping for urgent shipments.  Please contact us at 519-745-5757 or at email at
info@kwtelescope.com
for any special shipping arrangements.
 
Order Tracking?
When your order is initially placed and payment is approved, you will receive a confirmation email from our website with details and an order number.  This order number can be used if you have any questions about your shipment.  Call us at  
519-745-5757 with such questions about your order.  You can also view the details of any past orders by logging in to our website and viewing the My Orders area.
 
When your order has been filled and shipped, you will get a second email to indicate that the order has been fulfilled and is on its way!
 
What will shipping cost? 
Shipping costs will always be provided to you for approval before your order is shipped.   For simpler orders, our system will automatically calculate shipping costs and display them at the time your order summary is presented.  

In more complex situations, involving heavy, expensive or fragile items, the system will NOT calculate shipping rates automatically and will not collect any payment when your order is placed.  

Instead, our team of experts will develop a shipping plan and contact you for approval of costs and insurance coverages.  Once we have your approval, we will collect payment and go ahead with fulfilling the order.